FormFit Industries receives numerous customer queries daily regarding their products and services. They use Deskhero's ticket management system to handle these queries effectively. The AI capabilities of Deskhero analyze previous tickets and other data to generate suggested replies, thus reducing the response time.
FormFit Industries uses Deskhero's AI capabilities to automate the generation of knowledge base articles from word, powerpoint, and pdf files. This has saved them a significant amount of time and ensured that their knowledge base is always updated with the latest information.
Deskhero's website scraping feature has been a game-changer for FormFit Industries. It allows them to stay updated with the latest industry trends and customer feedback. The AI capabilities analyze this data to provide relevant content to the support team and enhance search results.
The comprehensive search bar powered by AI has made it easier for FormFit Industries' support team to find relevant information quickly. This has resulted in faster resolution times and improved customer satisfaction.
FormFit Industries also leverages Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has further enhanced the efficiency of their customer support operations.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI analyzes previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This reduces the time taken to draft responses, thereby improving the overall response time.
How does Deskhero's AI contribute to keeping the knowledge base up-to-date?
Deskhero's AI can automatically generate knowledge base articles from word, powerpoint, and pdf files. This ensures that the knowledge base is always updated with the latest information.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to enhance search results. It provides more relevant content based on the analyzed data.
* This article provides an example of how a fictive company in the Manufacture of plastic profiles industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
