Wrap'n'Go handles a large number of customer inquiries every day. To manage these effectively, they use Deskhero's ticket management system. The platform's AI capabilities analyze previous tickets and knowledge base articles to suggest replies, greatly reducing response times.
The company also uses Deskhero's custom fields feature to categorize tickets based on the type of sandwich or issue reported. This allows the support team to prioritize tickets and handle them more efficiently.
Wrap'n'Go maintains an extensive knowledge base for their customers. With Deskhero, they can generate new articles from word, powerpoint, and pdf files. The platform's AI capabilities enhance search results, making it easier for customers to find the information they need.
Furthermore, Wrap'n'Go uses Deskhero's website scraping feature to gather data from their website. The AI analyzes this data to identify common issues and trends, providing valuable insights to the customer support team.
Lastly, Wrap'n'Go uses Deskhero's REST API to integrate the platform with their existing systems. This ensures seamless data exchange and improves the overall efficiency of their customer support operations.
How does Deskhero's AI capabilities reduce response times at Wrap'n'Go?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies to new tickets. This greatly reduces the time taken to respond to customer inquiries.
How does Deskhero help Wrap'n'Go manage their knowledge base?
Deskhero's AI enhances search results in the knowledge base, making it easier for customers to find relevant information. It can also generate new articles from various file formats.
How does Deskhero's website scraping feature benefit Wrap'n'Go?
The website scraping feature allows Deskhero's AI to analyze data from Wrap'n'Go's website. This helps identify common issues and trends, providing valuable insights for the support team.
* This article provides an example of how a fictive company in the Manufacture of Pre-packaged Sandwiches industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.