Concrete Creations often deals with customer inquiries about product details, usage instructions, and troubleshooting tips. Using Deskhero's AI capabilities, the company can now generate automated responses based on previous tickets and knowledge base articles. This not only reduces the response time but also ensures that customers receive correct and consistent information.
The company also uses Deskhero's AI to improve search results. When a customer enters a query, the AI utilizes OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This simplifies the information retrieval process for customers, saving them time and effort.
Deskhero's ticket management feature is another major advantage for Concrete Creations. The AI can sort and prioritize tickets based on their content, allowing the support team to focus on urgent or complicated issues first. The kanban board offers a visual representation of all active tickets, aiding the team in monitoring progress and managing tasks.
Furthermore, Deskhero's REST API allows Concrete Creations to integrate the platform with its existing systems, ensuring smooth data transfer and increasing overall productivity. The custom fields and structured data lists allow the company to customize the platform according to its specific requirements.
By using Deskhero, Concrete Creations has significantly enhanced its helpdesk services, resulting in higher customer satisfaction and retention. The platform's advanced AI capabilities have not only automated mundane tasks but also improved the quality of support provided to customers.
How does Deskhero's AI generate automated responses?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then processed by OpenAI's ChatGPT to generate automated responses.
How does Deskhero improve search results?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content when a customer enters a query, improving the search results.
How does Deskhero's ticket management feature work?
Deskhero's AI can sort and prioritize tickets based on their content. The kanban board offers a visual representation of all active tickets, aiding the support team in monitoring progress and managing tasks.
* This article provides an example of how a fictive company in the Manufacture of precast concrete products industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.