StrawCraft Inc. receives hundreds of customer queries daily, ranging from product inquiries to technical support requests. The company uses Deskhero's ticket management system to organize and prioritize these requests effectively. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest potential responses, significantly reducing response time.
With the help of Deskhero's AI, StrawCraft Inc. has been able to automate the generation of knowledge base articles from various sources like word documents, powerpoint presentations, and PDF files. This has not only saved time but also improved the quality and consistency of the information provided to customers.
Deskhero's website scraping feature has been particularly beneficial for StrawCraft Inc. The AI uses this feature to gather relevant information from the company's website and other online resources, further enhancing the suggested replies and search results.
The company also leverages Deskhero's custom fields and user groups to provide personalized support to different customer segments. The AI capabilities of Deskhero help in identifying patterns and trends in customer queries, enabling the company to tailor their support services accordingly.
Overall, Deskhero's AI capabilities have enabled StrawCraft Inc. to provide faster, more accurate, and personalized customer support, leading to increased customer satisfaction and loyalty.
How does Deskhero's AI enhance the ticket management system?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest potential responses to new tickets. This reduces the time taken to respond to customer queries and improves the accuracy of the responses.
How does Deskhero's AI use website scraping to improve customer support?
Deskhero's AI uses website scraping to gather relevant information from the company's website and other online resources. This information is used to enhance the suggested replies and search results, providing more accurate and comprehensive support to customers.
How does Deskhero's AI help in providing personalized support?
Deskhero's AI identifies patterns and trends in customer queries. This information is used to create custom fields and user groups, enabling the company to provide personalized support to different customer segments.
* This article provides an example of how a fictive company in the Manufacture of Products of Straw industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.