RigidRise Manufacturing receives numerous customer inquiries daily, which vary from product details to troubleshooting requests. To manage these efficiently, the company uses Deskhero's AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies, improving the quality of responses.
The AI-powered comprehensive search bar is a crucial tool for RigidRise's support agents. It allows them to swiftly locate the necessary information, enhancing their efficiency and reducing the time spent on each ticket.
Deskhero's AI also aids in keeping the knowledge base updated. It can generate articles from word, powerpoint, pdf files, and even scrape data from the company's website, ensuring the knowledge base is always current and useful.
RigidRise also leverages the custom fields feature to categorize tickets based on various factors such as product type or issue category. This feature, along with the AI's ability to suggest replies, enables the support team to provide personalized and precise responses to each customer.
In summary, Deskhero's advanced AI capabilities have significantly improved RigidRise's customer support services, resulting in increased customer satisfaction and loyalty.
How does Deskhero's AI improve the quality of responses?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This improves the quality of responses by providing accurate and relevant information to customers.
How does Deskhero's AI enhance the efficiency of support agents?
Deskhero's AI-powered search function allows support agents to swiftly locate the necessary information, enhancing their efficiency and reducing the time spent on each ticket.
How does Deskhero's AI keep the knowledge base updated?
Deskhero's AI can generate knowledge base articles from word, powerpoint, pdf files, and even scrape data from the company's website. This ensures the knowledge base is always current and useful.
* This article provides an example of how a fictive company in the Manufacture of rigid and flexible plastics industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
