Improving Customer Support Efficiency with AI at PaveTech Solutions

Manufacture of roadwork equipment - PaveTech Solutions *1

Improving Customer Support Efficiency with AI at PaveTech Solutions

PaveTech Solutions offers a diverse range of products, each with its own unique features and potential issues. They use Deskhero to structure their data lists and create custom fields for each product, enabling them to manage tickets more effectively and provide accurate support.

Deskhero's advanced AI capabilities have greatly improved the efficiency of their support team. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to find relevant content. This content is then used to generate suggested replies, reducing response times and ensuring the accuracy of the information provided.

The AI also enhances the search results in their knowledge base. When a customer or a support agent searches for information, the AI uses the embeddings to find the most relevant articles or files. This has significantly reduced the time spent on searching for information and increased the effectiveness of their knowledge base.

Thanks to Deskhero's REST API, PaveTech Solutions has been able to integrate the platform with their existing systems. This seamless integration has improved their workflow and made it easier for their support team to access all the necessary information in one place.

Overall, Deskhero's advanced AI capabilities have revolutionized PaveTech Solutions' customer support and helpdesk services, making them more efficient and effective.

 

How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.

How does Deskhero's AI enhance search results?
When a search is performed, the AI uses the embeddings to find the most relevant articles or files. This makes the search results more accurate and useful.

Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API which allows it to be integrated with existing systems.

 

* This article provides an example of how a fictive company in the Manufacture of roadwork equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.