RubberTech Industries receives a high volume of customer queries daily, ranging from product inquiries to technical support. The company uses Deskhero's AI-powered ticket management system to automatically categorize and prioritize tickets based on their content and urgency. This significantly reduces the time spent on manual sorting and allows the support team to focus on resolving customer issues.
The company also utilizes Deskhero's AI capabilities to enhance its knowledge base. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals, Deskhero can find relevant content and improve the accuracy of search results. This enables RubberTech's support team to quickly find the information they need to resolve customer queries.
Additionally, RubberTech uses Deskhero's AI to generate suggested replies for customer queries. By analyzing the content of a ticket and comparing it with previous tickets and knowledge base articles, Deskhero can suggest potential responses. This not only speeds up the response time but also ensures consistency in the quality of support provided.
Furthermore, RubberTech uses Deskhero's website scraping feature to keep its knowledge base up-to-date. The AI can automatically scrape new information from the company's website and add it to the knowledge base, reducing the need for manual updates.
Overall, by leveraging Deskhero's advanced AI capabilities, RubberTech Industries has been able to streamline its customer support operations, improve response times, and enhance the quality of support provided.
How does Deskhero's AI categorize and prioritize tickets?
Deskhero's AI uses OpenAI Embeddings to analyze the content of a ticket and compare it with previous tickets and knowledge base articles. Based on this analysis, it can automatically categorize the ticket and assign a priority level.
How does Deskhero enhance search results?
Deskhero uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content and improve the accuracy of search results. This makes it easier for the support team to find the information they need to resolve customer queries.
How does Deskhero generate suggested replies?
Deskhero's AI analyzes the content of a ticket and compares it with previous tickets and knowledge base articles. Based on this analysis, it can suggest potential responses, speeding up the response time and ensuring consistency in the quality of support provided.
* This article provides an example of how a fictive company in the Manufature Of Rubber And Plastic Products industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
