GrainMaster Inc. receives a multitude of customer queries daily. Using Deskhero's ticket management system, they are able to handle these inquiries effectively. The AI capabilities of Deskhero analyze past tickets and knowledge base articles to suggest potential responses, drastically reducing the time taken to respond to customers.
The company also utilizes Deskhero's custom fields and structured data lists to classify and prioritize customer queries. This feature, coupled with the AI's ability to enhance search results, enables the customer service team to swiftly find pertinent information and resolve customer issues.
GrainMaster Inc. maintains an extensive knowledge base, including manuals and policies uploaded as Word, PowerPoint, and PDF files. Deskhero's AI capabilities scrape this data, along with the company's website, to generate comprehensive and precise responses to customer queries.
Deskhero's Kanban board is used by GrainMaster Inc. to visualize their customer service workflow. The AI's ability to predict ticket resolution times based on historical data assists the team in managing their workload effectively.
Lastly, the REST API provided by Deskhero allows GrainMaster Inc. to integrate the platform with their existing systems, creating a seamless workflow. The AI capabilities further enhance this integration by providing intelligent suggestions and enhanced search results.
How does Deskhero's AI enhance the speed of customer service responses?
Deskhero's AI analyzes past tickets, knowledge base articles, and uploaded files to suggest potential responses to customer queries. This drastically reduces the time taken to respond to customers, thereby enhancing the speed of customer service responses.
Can Deskhero's AI use our company's knowledge base to generate responses?
Yes, Deskhero's AI can scrape data from your knowledge base, including manuals and policies uploaded as Word, PowerPoint, and PDF files. This data is used to generate comprehensive and precise responses to customer queries.
Can Deskhero integrate with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems. The AI capabilities of Deskhero further enhance this integration by providing intelligent suggestions and enhanced search results.
* This article provides an example of how a fictive company in the Manufacture of similar farinaceous products industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.