Speedster Motors receives a high volume of customer queries daily, ranging from technical issues to general inquiries. The company uses Deskhero's AI-powered ticket management system to automatically categorize and prioritize these tickets based on their urgency and complexity. This significantly reduces the manual workload for the customer support team and allows them to focus on resolving the most critical issues first.
The company also leverages Deskhero's AI capabilities to generate suggested replies for common customer queries. By using OpenAI Embeddings from previous tickets and knowledge base articles, Deskhero can provide accurate and relevant responses, thereby reducing the response time and improving the overall customer experience.
Furthermore, Speedster Motors utilizes Deskhero's knowledge base feature to create a comprehensive repository of information. The AI-powered system can automatically generate articles from uploaded files like policies, manuals, and presentations. This not only saves time but also ensures that the information is up-to-date and easily accessible.
Deskhero's website scraping feature is another tool that Speedster Motors finds invaluable. The AI system scrapes the company's website for the latest information and updates, ensuring that the customer support team is always equipped with the most recent data.
Finally, the advanced search bar powered by AI enhances the efficiency of the customer support team. By leveraging the AI's ability to understand context and semantics, the search bar can deliver highly relevant results, making it easier for the team to find the information they need.
How does Deskhero's AI-powered ticket management system work?
Deskhero's AI-powered ticket management system uses machine learning algorithms to categorize and prioritize tickets based on their urgency and complexity. It learns from past tickets and continuously improves its accuracy over time.
How does Deskhero generate suggested replies?
Deskhero uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. The AI analyzes the context of the query and provides the most relevant response.
How does the website scraping feature work?
Deskhero's website scraping feature uses AI to automatically extract the latest information and updates from your website. This ensures that your customer support team always has the most recent data at their fingertips.
* This article provides an example of how a fictive company in the Manufacture of sports cars industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.