WovenWorld Corp. deals with a high volume of customer queries every day. Managing these queries manually was a daunting task. However, with Deskhero's ticket management system and advanced AI capabilities, WovenWorld has been able to handle customer queries more efficiently.
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content and generate suggested replies. This has significantly reduced the time taken to respond to customer queries and improved the accuracy of responses.
The AI also enhances the search results in the knowledge base, allowing customers to find the information they need quickly and easily. This has led to a decrease in the number of tickets raised, as customers can resolve many of their queries independently.
Deskhero's kanban board feature has allowed WovenWorld to visualize their workflow and track the progress of each ticket. This has improved the transparency of the process and increased customer satisfaction.
By leveraging Deskhero's REST API, WovenWorld has been able to integrate the platform with their existing systems, creating a unified and efficient customer support service.
How does Deskhero's AI improve the accuracy of responses to customer queries?
Deskhero's AI uses OpenAI Embeddings from various resources to find relevant content and generate suggested replies. This not only reduces the response time but also improves the accuracy of responses by providing the most relevant information.
How does Deskhero help in tracking the progress of each ticket?
Deskhero's kanban board feature allows companies to visualize their workflow and track the progress of each ticket. This improves the transparency of the process and helps in better management of customer queries.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be seamlessly integrated with existing systems, creating a unified and efficient customer support service.
* This article provides an example of how a fictive company in the Manufacture of woven fabrics industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.