Peak Performance Gear receives a high volume of customer inquiries daily, ranging from product inquiries to technical support. The company uses Deskhero's ticket management feature to efficiently handle these inquiries. The AI capabilities of Deskhero help in sorting and prioritizing tickets based on their urgency and relevance, ensuring that critical issues are addressed promptly.
The company also leverages Deskhero's knowledge base feature, which is enhanced by AI. The AI scans previous tickets, uploaded files like policies/manuals/presentations, and scraped website data to generate relevant articles. This feature has significantly reduced the time spent by support agents in finding solutions to customer problems.
Deskhero's AI also generates suggested replies for the support agents based on the knowledge base articles and previous tickets. This feature has not only improved the efficiency of the support agents but also ensured consistency in the responses provided to the customers.
Furthermore, the comprehensive search bar powered by AI has made it easier for the support agents to find relevant information quickly. The search results are enhanced by OpenAI Embeddings, which provide more accurate and relevant results.
Lastly, the custom fields feature allows Peak Performance Gear to capture specific information about the customers and their issues. This data is then used by the AI to provide personalized support to the customers.
How does Deskhero's AI prioritize tickets?
Deskhero's AI uses OpenAI Embeddings to understand the content and urgency of each ticket. It then sorts and prioritizes them accordingly.
How does the AI generate suggested replies?
The AI uses the data from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. These suggestions are then sent through OpenAI's ChatGPT to ensure they are coherent and relevant.
How does the AI enhance the search results?
The AI uses OpenAI Embeddings to understand the content of the search query. It then scans the knowledge base, previous tickets, and uploaded files to provide the most relevant results.
* This article provides an example of how a fictive company in the Manufacture of Outdoor Sports Gear industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
