Extreme Sports Gear Inc. uses Deskhero's kanban board feature to visualize their support workflow. The AI capabilities of Deskhero help in managing the workflow more efficiently by automatically moving tickets based on their status and priority.
The company also leverages Deskhero's knowledge base feature, which is enhanced by AI. The AI scans previous tickets, uploaded files like policies/manuals/presentations, and scraped website data to generate relevant articles. This feature has significantly reduced the time spent by support agents in finding solutions to customer problems.
Deskhero's AI also generates suggested replies for the support agents based on the knowledge base articles and previous tickets. This feature has not only improved the efficiency of the support agents but also ensured consistency in the responses provided to the customers.
Furthermore, the comprehensive search bar powered by AI has made it easier for the support agents to find relevant information quickly. The search results are enhanced by OpenAI Embeddings, which provide more accurate and relevant results.
Lastly, the REST API feature allows Extreme Sports Gear Inc. to integrate Deskhero with their existing systems. The AI uses this integration to gather more data about the customers and their issues, which is then used to provide personalized support.
How does Deskhero's AI manage the support workflow?
Deskhero's AI uses OpenAI Embeddings to understand the status and priority of each ticket. It then automatically moves the tickets on the kanban board based on this information.
How does the AI generate suggested replies?
The AI uses the data from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. These suggestions are then sent through OpenAI's ChatGPT to ensure they are coherent and relevant.
How does the AI use the REST API integration to provide personalized support?
The AI uses the REST API integration to gather more data about the customers and their issues from the company's existing systems. It then uses this data to provide personalized support.
* This article provides an example of how a fictive company in the Manufacture of Outdoor Sports Gear industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.