Companies in the manufacturing of insulation materials can greatly benefit from Deskhero's AI capability 'suggested replies'. These suggested replies are generated by analyzing previous tickets, knowledge base articles, and other relevant data. When a new ticket is created, Deskhero's AI suggests a reply that can solve the ticket based on the existing data. This saves time for the support agents and ensures consistent and accurate responses to customer queries.
Use case 1
When a customer submits a ticket regarding a common issue with insulation materials, Deskhero's AI can suggest a pre-written reply that addresses the problem and provides a solution.
Use case 2
If a customer asks a question about the manufacturing process of mineral wool, Deskhero's AI can suggest a reply that explains the process in detail, saving the support agent from manually typing out the response.
Use case 3
When a customer requests information about the different types of insulation materials available, Deskhero's AI can suggest a reply that lists and describes each type, helping the support agent provide accurate and comprehensive information.
