Companies in the manufacturing of insulation materials should use Deskhero's AI capability 'suggested replies' because it offers several advantages. Firstly, it saves time for support agents by providing pre-written replies based on existing data. This allows them to respond to customer queries more efficiently. Secondly, it ensures consistent and accurate responses by leveraging the knowledge stored in previous tickets and knowledge base articles. Lastly, it enhances customer satisfaction by providing prompt and helpful solutions to their inquiries.
Use case 1
A support agent receives a high volume of tickets related to common issues with insulation materials. Deskhero's AI suggests pre-written replies for these issues, allowing the agent to handle more tickets in less time.
Use case 2
A support agent is new to the company and lacks extensive knowledge about insulation materials. Deskhero's AI suggests replies based on previous tickets and knowledge base articles, helping the agent provide accurate and informative responses.
Use case 3
A support agent is dealing with a complex technical question about the manufacturing process of mineral wool. Deskhero's AI suggests a reply that breaks down the process into easily understandable steps, ensuring the customer receives a clear and comprehensive answer.
