AI in Customer Service
AI in Customer Service
All companies around the world are seeking the holy grail of productivity. Until the recent boom in AI technology, we’ve all been striving for the best management practices, process optimizations, and other key measures driving progress.
We're lucky to witness the birth of the next big revolution in the work industry, similar to what our ancestors experienced during the Industrial Revolution.
Interestingly, people of that era were also concerned that new technology would steal their jobs but that never happened. The same applies to AI customer service tools. People often ask: Will AI replace customer service?
We don't believe this will happen in the near future, as customer support involves many different aspects that machines cannot yet handle.
As the world evolves and the generative AI improves, there will inevitably come a time when it's challenging to distinguish robotic services from human ones, but by then, new scopes of work will emerge.
The human touch remains essential for complex or sensitive issues.
Leave the harder part of your work to machines. Or computers :]
Benefits of AI in Customer service
The possibilities that generative AI customer service brings to companies nowadays are numerous.
First and foremost, it enhances response times, ensuring that customers receive timely assistance. With tools like Deskhero, businesses can seamlessly collect, sort and translate conversations, improving communication effectiveness.
This AI support service enables the automation of responses to common inquiries, freeing up human agents to tackle more complex issues.
With suggested responses that automatically appear for each thread, the support agent's role is minimized just to a brief review and approval.
Additionally, the AI tool remembers everything, so if your support case evolves over time, it will adapt and implement the new suggested solution that works best.
Future of AI in Customer service
The future of generative AI for customer service looks promising as these technologies evolve, offering even more sophisticated solutions. We believe that in a couple of years we'll be able t offer a solution with such a level of confidence in automatic responses, that the support agent's action will no longer be necessary. They will only supervise the whole process.
AI Customer Service companies
Several customer service AI companies are leading the charge. For instance, Helpdesk, Freshdesk or Intercom, they all are making it possible to automate responses to common support tickets.
They are very effective tools, but the learning curve might be steeper and the total operating cost higher.
Examples of AI in customer service include chatbots and virtual assistants that provide 24/7 support, offering seamless AI customer service experiences.
However, relying on chatbots for everything can be quite annoying, right? Sometimes it feels like the responses are not exactly spot-on, leading people to avoid them as they perceive them to be a waste of time.
That's where the good old ticketing system comes in place. Customers often find greater value in it and feel more confident that they are receiving the best AI customer service possible.
For this reason, the decision process is extremely important when considering the use of AI for customer service. Companies need to evaluate various AI customer service tools available in the market. These can range from simple chatbots to complex generative algorithms that improve through machine learning. As we explore our options, it’s crucial to aim for a balance between automation and personalized service.
How to use AI in Customer service?
If you are taking your first steps towards generative AI in customer service, you need to decide which communication channels to prioritize.
Typically, users with a minimalistic approach will use a Chatbot embedded on their website.
Modern business and those targeting a younger audience will mainly rely on social media and their communication platforms.
However, e-mail remains the king and standard for all businesses around the world. That's why Deskhero is the best AI customer service platform to start with. It allows you to connect your Gmail or Ecxhange mailbox in three clicks and start immediately.
With a different hosting provider, it will take two more steps to connect your mailbox but it's a well documented process and our AI agent is always ready to help :]
Once you sign up, Deskhero will learn from your support case history, combine the knowledge with the content of your website, and provide qualified responses based on it.