Deskhero is a versatile Helpdesk software with seamlessly integrated AI features for boosted efficiency and accuracy. Use it for Ticketing, Knowledge base and table-like lists.
We are excited to reveal our game-changing artificial intelligence (AI) functionalities designed to revolutionize your customer service operations.
Ticketing
Logic
Self Service
Your data
Fully integrated ticketing system is the first step to building great customer experience.
AI Driven Suggested Replies
Auto-generated from previous tickets, knowledge base, scraped website etc.
Configurable views
Easily manage tickets in stacking kanban boards, switch to table view with a click.
Automations
Coming soonAutomatically assign tickets to the right teams or individuals.
Customer requests
Coming soonCustomers can track past and current tickets in the Help Center portal.
Use easily-customized forms to harvest data from users quickly.
Intuitive Interface
Intuitive interface uses graphics and a screen-by-screen approach..
Custom Logic
Custom logic flows mean users only answer pertinent questions.
Data Gathering
Get information in Tickets or Tables that can be searched, shared and allocated to teams.
Knowledge Base Integration
Link to knowledge base content based on user input and provide solution right away.
Give customers the tools to address their own problems, with support available if they can’t.
Help Center Portal
Knowledge base that’s fully integrated with your ticketing system.
Built-in Content Editor
It has everything from standard text blocks to code, quote and file attachment.
Collections
Serve content based on priority flagging, logic rules you set, and properties you choose and define.
AI Training Data
Transform idle Word, PDFs, PowerPoint documents into active AI training data.
Deskhero lists are just like databases, giving you the freedom to build processes that match your business and a reliable, flexible, global source of truth for your organization.
Tables
Customize, define, and structure data any way you like with Tables.
System Lists
Fully customizable system properties represented as well-known table entries.
Kanban View
Turn any Table into a Kanban board and configure every property in a few clicks.
Fields Library
All fields is stored in one place and can be reused, modified and marked as favorite.
Increase deflection and satisfaction
Manage incoming support requests to increase deflection from calls while improving customer satisfaction. Use logic flows you control to choose what questions users see in forms and manage tickets rapidly and efficiently. See the big picture from Deskhero’s intuitive dashboard. Gather accurate information using detailed, intuitive forms. Attach detailed case histories to cards, automate email responses, and supply targeted knowledge base articles.
Increase deflection and satisfaction
All the functionality you need, deeply integrated by design and sharing the same simple, intuitive interface. Do it all in one tab. Sign in once. Find the tickets, cards, boards and content you need instantly with multivariable search and custom properties. 1:1 app features/API means you can get all the Deskhero you need in your existing stack too.
Analyze and strategize
Monitor performance across groups, products and customers. See past performance, and use that information to build future strategy on a firm foundation. Design support, project, productivity and marketing processes based on your data, from your business, and get clear insights into what to next.
Use custom logic flows and properties to match the right ticket with the right person or team. Seamlessly assign tickets based on Help Section, Subject or literally any custom property you add to the ticket.
Sign on with social ID from Google and Facebook by default. Alternatively, connect Deskhero to your own SAML and sign on with the same credentials your organization uses for everything else.
Empower your Customer Support by indexing your website, which creates a direct link between website content and customer support AI. Receive accurate GPT responses that reflect the wealth of information available on the website.
Connect with your own yourbusiness.com domain for ticket communication through email, and connect to the Deskhero portal with your own domain too. Your customers don’t see us: they just see you.
Everything available in Deskhero’s native GUI is also available through our free API. Access Deskhero functionality as a third party app using the databases you already have.
Offer onboarding, product support, and ongoing assistance with assignable ticketing and single customer view, integrated knowledge base and emails.
Guide customers to the value of your product, or to new features. Show them how to become power users, increase retention, upsell and cross sell.
Survey customers, prospects, staff, students, partners… with multistage forms, controlled by logic you set and integrated with content and ticketing.
Guide users to the value of any product with email triggers, integrated knowledge bases, persistent single customer view and permissioned access.
Easily create and publish the knowledge base content your customers and staff need, and deliver it where they need it.
Plan and manage complex projects across every department of a growing business
Create, structure, strategize and publish on-site content inside Deskhero’s powerful, versatile editor.
Manage all interactions with prospects and customers inside one powerful, accessible tool, with sales collateral and onboarding built in.
We’d love to hear from you
We took care of setting up process and made the interface and configuration as simple as possible.
Hit Sign Up button on the top right corner. All you need is email address and your account is ready! It will get you to the Tenant Configurations, fill a few fields and you are completely set, let’s get to the Onboarding.
On the Onboarding screen you will see 5 simple steps to help you set up tenant ready to start your customer support journey. Complete your account, tenant, add email domain, invite team and set up Help Center.
Pay only for what you use with pricing per active user per month.
Beta 🛠️ Get free access to all Deskhero features by signing up for Beta right now!
$19.95 $0.00
Stop spending time manually managing support requests with excel sheets.
Sign up for Deskhero and get back to growing your business!
The custom fields are flexible and can hold different types of data including regular text, rich text (via a rich text editor), numbers, dates and options from any list. This allows for robust and structured data storage within the system.
The Knowledge Base feature is where users can create and store informative articles with a rich text block editor. These articles can be created manually or generated from uploaded documents in popular formats like Word, Powerpoint, or PDF.
Deskhero’s AI can provide suggested replies to new tickets and answer questions about any available data through the search bar. It uses OpenAI Embeddings and ChatGPT to analyze tickets, Knowledge Base articles, and scraped websites, and generate relevant responses or solutions.
There is a free plan with most of the features so you can get started in a minute without the need of billing details. Once you need more data, its easy to upgrade the plan.
When an incoming email is received, Deskhero creates a ticket. Users can utilize any field in a ticket and work with it in a classic list or a kanban view. Deskhero employs AI to generate a “suggested reply” for new tickets based on history and knowledge base data, streamlining the support process.
