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Helpdesk for Gmail & Microsoft 365

Turn any mailbox into a helpdesk in minutes

Connect Gmail or Microsoft 365 and Deskhero turns your shared inbox into a real helpdesk: two-way sync, AI-drafted replies, and full customer context. No migration, no new address.

Start free →See how it works
30-day free trial·Connect in a few clicks·Keep your address
Gmail
support@brand.com
Microsoft 365
help@brand.com
⇄2-WAY SYNC
#1043Where is my refund?
OPEN
Hi, I returned order #8842 last week but haven't seen the refund yet?
AI DRAFT · READY TO SEND
Hi! Your refund for order #8842 was issued on Jul 5, $48.00 back to your Visa, arriving in 3-5 days.
Reply syncs to your inboxSend
Setup

Up and running in three steps

01
Connect your mailbox
Sign in with Google or Microsoft 365. Secure OAuth, read & send access, done in one click.
02
We sync two ways
Every email becomes a ticket. Reply in Deskhero or your inbox, and both sides stay perfectly in sync.
03
Go live as a helpdesk
Assign, tag and automate, and let AI draft replies with full context on every ticket.
Two-way sync

Reply anywhere. Stay in sync everywhere.

Answer from Deskhero and it lands in the customer's inbox from your own address. Answer from your phone's mail app and it appears in Deskhero. Threads, read state and sent mail stay identical on both sides.

✓ Sends from your own domain, not a Deskhero address
✓ Nothing to migrate, keep your existing inbox
✓ Works with shared and individual mailboxes
✓ Real-time updates, not polling delays
Your inbox
Gmail / M365
⇄SYNC
Deskhero
Helpdesk
Customer emails you→ becomes ticket
You reply in Deskhero→ sent from inbox
You reply on mobile→ shows in Deskhero
The helpdesk

Everything a support team needs, without leaving the inbox

📥
Everything in one inbox
Tickets, assignments and status without ever leaving the thread.
🧠
Replies with full context
Past tickets, knowledge base and scraped docs power every answer.
✨
AI drafts the reply
A ready-to-send answer suggested for every ticket, in your voice.
🏷️
Triage at scale
Tags, custom fields, rules and auto-assignment route tickets for you.
⚡
Automation rules
Trigger actions on incoming mail: assign, close, auto-reply, escalate.
📚
Knowledge that compounds
Upload files and write articles, and Deskhero turns them into answers.
Multi-language

Support customers in any language

Deskhero detects the incoming language, drafts in it, and lets your team answer confidently, without copy-pasting into a translator.

Detect incoming languageauto
Draft the reply, translatedSV → EN
Reply in the customer's languageEN → SV
Integrations

Plus the tools you already run on

SShopify
Order data inside every ticket: tracking, fulfillment status and order history, fetched live when a ticket mentions an order.
View on the Shopify App Store →
Gmail
Email sync
Microsoft 365
Email sync
Deskhero API
Every feature, programmatically
REST

Frequently asked questions

Does Deskhero send replies automatically?+

No. Deskhero drafts a ready-to-send reply for each ticket. You review and send. You can opt into automation rules for specific, well-defined cases.

How does the mailbox sync actually work?+

You authorize Deskhero via secure OAuth. Incoming mail becomes tickets in real time; replies sent from Deskhero go out from your own address, and messages you send from your inbox appear in Deskhero.

Do I need to change my email address?+

No. Keep support@yourdomain.com exactly as it is. There's nothing to migrate and no forwarding tricks required.

Which mailboxes are supported?+

Gmail & Google Workspace, and Microsoft 365 / Outlook. Shared and individual mailboxes both work. Other mailboxes can be added using DNS configuration, but won't have 2-way sync.

Is Shopify required?+

Not at all. Shopify is an optional integration that enriches tickets with order data. Deskhero is a full helpdesk on its own.