Choose a plan for your workspace
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30-day free trial on Small · no credit card required
Key feature
Small
Medium
Large
Free trial
30 days
N/A
N/A
Tickets/month
250
750
1,750
Mailboxes
1
3
5
Knowledge base articles
50
500
5,000
Web scraped pages
250
500
1,000
SLA policiesNEW
✓
✓
✓
StatisticsNEW
✓
✓
✓
Included retention (months)
36
36
36
AI & self-service
AI-suggested answers
✓
✓
✓
Reads email attachments (images & docs)
✓
✓
✓
AI chat-bot on your website
✓
✓
✓
Chatbot sessions/month
500
2,000
5,000
Public FAQ (auto-suggested)
✓
✓
✓
Auto-replies from your FAQ
✓
✓
✓
Insights
✓
✓
✓
Integrations
Shopify customer card
✓
✓
✓
Shopify product sync
100
500
1,000
More features▾
Small
Medium
Large
Automation rules
3
10
50
Forms
3
10
50
Notifications & @mentions
✓
✓
✓
Ticket forwarding
✓
✓
✓
Multilingual conversations
✓
✓
✓
AI-training data
✓
✓
✓
SSO (Google, Microsoft)
✓
✓
✓
API access
✓
✓
✓
Lists
10
50
500
List entries
1,000
5,000
10,000
Custom fields
50
100
250
Groups
3
10
50
Power up your plan▾
Available for all paid plans
Small
Medium
Large
Additional tickets / 1,000
$75
$60
$50
Additional chatbot sessions / 1,000
$10
$10
$10
Incoming tickets are always saved. Replies to tickets above your monthly allowance pause until you approve additional tickets. New chatbot sessions above the approved allowance show a contact form; existing sessions can finish.
Shorter retention is free. Extended retention costs $1 per 1,000 tickets stored beyond the included 36 months per month, based on the daily average.
Available for workspaces on the Large plan:
Shopify products$50/month for every additional 1,000 products
Mailboxes$10/month for every additional mailbox
Scraped pages$50/month for every additional 1,000 pages
List entries$5/month for every additional 1,000 entries
Forms$1/month for every additional form