AI in Customer Service

All companies are constantly seeking the holy grail of productivity. Until recently, that meant optimizing processes and refining workflows. But with the rise of generative AI, we’re witnessing a new revolution — one that’s changing how businesses manage customer support.

Just like during the Industrial Revolution, there's concern that technology may replace jobs. People often ask: Will AI replace customer service agents? While AI is powerful, we believe it will support — not replace — human teams in the near future.