What are help desk solutions?
When we talk about IT help desk solutions, we most often encounter ticketing systems or omnichannel support systems that assist support staff in better managing the daily influx of customer requests. They utilize various tools such as summarization, tagging, automatic ticket assignment to individual agents, tracking set KPIs, and evaluating the quality of support.
Among the top AI help desk solutions are typically: Freshdesk, Intercom, Help Scout, Deskhero and others.
Most of them are obviously cloud-based help desk solutions, but there are some that can be deployed on your premises as well.
Common help desk problems and solutions:
1. High Volume of Repetitive Tickets
Problem:
Agents get bogged down answering the same questions (e.g., password resets, shipping status), which slows down response time and reduces productivity.
Solution:
Use AI-generated responses for FAQs
Implement a knowledge base or self-service portal
Add smart automation and autoresponders (e.g., Deskhero's AI prompt suggestions)
2. Slow Response & Resolution Times
Problem:
Delays in responding or resolving tickets harm customer satisfaction and increase churn risk.
Solution:
Use automated ticket routing based on topic, priority, or channel
Enable internal SLAs and alerts for overdue tickets
Use AI-powered suggested replies to speed up agent work
3. Knowledge Silos Across the Team
Problem:
Support agents repeat work because solutions aren’t shared or documented clearly.
Solution:
Implement a shared internal knowledge base
Use tools that automatically suggest articles or past tickets
Encourage tagging and categorization for easy retrieval
An indispensable part of providing support is the knowledge base. To maintain accurate and up-to-date information in the knowledge base, companies usually rely on some form of knowledge base software. This allows them to have an overview of the articles they possess and even generate some new ones using AI. Yes, this is already possible, as internal knowledge base software can generate summarized and precisely targeted articles based on information provided elsewhere on the web or in client materials, enabling quick orientation in data and issues.
What is the best knowledge base software?
There are several options on the market: Zendesk Guide, Confluence or Document360 and it’s entirely up to you which one you choose. Fortunately, most of them can be tried for free, so there’s no risk involved.
For a quick overview, we’ve prepared a comparison of key parameters:
Deskhero
AI-generated replies, website scraping
High customization
Very easy to use
Connects with email, API
Ideal for small teams and sales-support alignment
Pricing: Free trial available
Zendesk Guide
Chatbots and answer bots
Medium customization
Moderate ease of use
Deep Zendesk ecosystem integration
Best for large, established support teams
Pricing: $$
Document360
AI search and article suggestions
High customization
Easy to use
API, Slack, Intercom integrations
Great for customer-facing product docs
Pricing: $$$
Confluence
No built-in AI
Highly customizable
Moderate ease of use
Integrates with Jira, Trello
Ideal for dev and product teams
Pricing: $$
And how does this relate to AI email generators?
Once you have the information, customers, and users to whom you want to convey that information, all you need is a tool to do so. Yes, you could sit down at a PC and write an email traditionally, but that’s laborious and outdated in today’s world. The latest trend is the AI email generator, a feature that will write emails for you. Everyone would want to generate these AI emails for free, but unfortunately, that isn't possible due to the amount of electricity consumed by AI models to provide you with only the best and most current information.
We ourselves pay for these AI services; we have just figured out a way to effectively integrate them into your existing flow for email support and thus generate emails using AI.
What is the best AI email generator?
There are many alternatives on the market, but we have picked the most used ones and tried to list their strong qualities.
Jasper – Excellent for marketing campaigns, cold outreach, and brand-aligned copywriting.
Flowrite – Fast, polished business email drafts from short prompts; ideal for professionals.
Rytr – Budget-friendly tool for general-purpose email writing with customizable tones.
Lavender – AI assistant for sales reps with real-time coaching and personalization scoring.
Copy.ai – Versatile tool with templates for emails, subject lines, follow-ups, and more.
Deskhero – Helpdesk-integrated AI email generator that crafts responses using support history, website data, and internal knowledge — perfect for small teams and customer support workflows.