Make Shopify customer support fast (and accurate) with AI
Deskhero turns emails and forms into tickets.
Drafts replies from your Shopify orders, products, inventory, site, and KB, then routes to the right team automatically.
- Significantly reduce response times
- Ensure consistent high quality response
- Tailored responses from past tickets and internal data
Customer email becomes a ticket
- Auto-create from email or web forms
- 2-way Google/Microsoft sync
- Import recent messages to train replies
Smart routing with rules + AI detection
- “If invoice-related → Assign Finance”
- Route by language/tags/custom fields
- Escalate on “angry tone”
Suggests replies using live Shopify orders & your knowledge
Deskhero matches the customer in Shopify, fetches orders and live stock, searches your KB and site (even URLs inside the message), and drafts a reply you can send with confidence.
Ready-to-send drafts
Ready-to-send drafts
- Orders
- Products
- Inventory
- Previous tickets
- KB
- Site pages
- One-click Translate
- Custom tone
How it works
1. Email received
2. Ticket created
3. AI draft generated
4. Reply sent
Shopify details right inside the ticket
See customer profile, address, total orders, and their last 50 orders with line items. Open orders in Shopify with one click.
Features
AI Replies
Automations
Knowledge base
(web) scraping (crawling)
Auto-replies
Forms
Integrations
Translations / Language detection
Custom instructions (tone-of-voice?)
Custom fields
What are users say
Q&A
Tickets, past conversations, your KB, site pages (we crawl key pages and fetch linked pages), plus Shopify orders, products, and live inventory.
Yes - OAuth2 connection and full 2-way sync (sent replies appear in your normal Sent folder).
We match the email to the Shopify customer, detect order & product mentions, fetch orders live via Shopify API, and surface details inside the ticket.
Use Custom instructions to define tone, formatting, and must-include details.
Yes- rules for keywords, language, tags, and AI detections (“invoice-related”, “angry”).
Yes- build forms with custom fields or add a floating widget. We capture the page URL and scrape it to inform the draft.
One-click Translate lets agents read and reply in any language.
Most teams are up and running in under 10 minutes. Create a workspace, connect your mailbox, add your Shopify store, and you're ready to start drafting replies.