Work together while retaining full control
Move your customer support mailbox to Deskhero and collaborate with ease

Feature highlights
Clean, focused ticket interface
View all customer details, replies, tags, and related content - all in one place for faster resolution.

Feature highlights
Find what matters in seconds
Filter tickets by assignee, group, date, or any property you want - perfect for teams handling high volumes.

Feature highlights
Instant knowledge base import
Upload files, articles, and documents to power smarter, AI-assisted replies for your support team.

Feature highlights
Built-in translation for global support
Your team doesn’t need to be multilingual - Read and reply in your customer’s language with one click.

High quality drafts in seconds
Replies powered by your own content
Deskhero uses your past tickets, uploaded files, and website to generate helpful, context-aware drafts - tailored to every query.

High quality drafts in seconds
Running an e-commerce store on Shopify?
Deskhero detects order or product mentions and pulls live data from Shopify directly into your suggested reply.

Next level automation
Automate based on meaning, not just fields
Define conditions like “Is this a complaint?” or “Is it about pricing?” - Deskhero’s AI evaluates the message so you can route tickets smarter.

Next level automation
Create powerful, layered conditions
Combine AI signals with metadata like language or email domain to handle specific topics - like delayed deliveries in Swedish.

How to get started
1. Sign up with Google, Microsoft, or email.
No credit card required.

How to get started
2. Add your website as a knowledge base.
Instantly improve replies by letting us extract knowledge from your website.

How to get started
3. Connect your mailbox for real-time ticket creation.
New messages are instantly turned into support tickets, and you’re ready to go.

How to get started
4. You’re all set to start helping customers.
Our AI now suggests answers right away, so you can resolve tickets faster than ever.

Features
AI Replies
Automations
Knowledge base
(web) scraping (crawling)
Auto-replies
Forms
Integrations
Translations / Language detection
Custom instructions (tone-of-voice?)
Custom fields
What our users say
”We've chosen your product over 10 other competitors because of its simple design, nice setup experience and an AI assistant that actually works.”
Annelie Demred, Whistlelink
”After switching to Deskhero, our average first-response time dropped from four hours to forty minutes. Most tickets arrive with a draft reply already written, so agents focus on the tricky cases instead of typing the same things over and over.”
Micael Antonsson, Green & Cool
”Thanks for the updated two-way email sync! It was a game-changer for us since we now can answer emails on the go using the regular iPhone app”
Simon Johansson, Travel Support