Make Shopify customer support fast (and accurate) with AI
Deskhero turns emails and forms into tickets.
Drafts replies from your Shopify orders, products, inventory, site, and KB, then routes to the right team automatically.
- Significantly reduce response times
- Ensure consistent high quality response
- Tailored responses from past tickets and internal data
Customer email becomes a ticket
- Auto-create from email or web forms
- 2-way Google/Microsoft sync
- Import recent messages to train replies
Smart routing with rules + AI detection
- “If invoice-related → Assign Finance”
- Route by language/tags/custom fields
- Escalate on “angry tone”
Suggests replies using live Shopify orders & your knowledge
Deskhero matches the customer in Shopify, fetches orders and live stock, searches your KB and site (even URLs inside the message), and drafts a reply you can send with confidence.
Ready-to-send drafts
Ready-to-send drafts
- Orders
- Products
- Inventory
- Previous tickets
- KB
- Site pages
- One-click Translate
- Custom tone
How it works
1. Email received
2. Ticket created
3. AI draft generated
4. Reply sent
Shopify details right inside the ticket
See customer profile, address, total orders, and their last 50 orders with line items. Open orders in Shopify with one click.
Features
AI Replies
Automations
Knowledge base
(web) scraping (crawling)
Auto-replies
Forms
Integrations
Translations / Language detection
Custom instructions (tone-of-voice?)
Custom fields
What are users say
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