Features / Automations
Triage rules you write in plain language
"Is it finance related?" is a valid condition. AI evaluates it on every new ticket, then your rules set group, assignee, priority, tags, or delete spam outright.
Conditions that understand
Match on requester, subject, body or detected language, or describe the case in free text and let AI judge it. It only fires when confident.
Actions with teeth
Set assignee, group, status, priority, tags or custom fields. Extract the real question out of contact-form notification emails. Delete spam on arrival.
Predictable by design
Rules run top to bottom, first match wins per property, and every change is logged on the ticket as "by automation" with the rule name.
AI-evaluated conditionsdrag-order priorityplain-language summariesenable / disable per rulelogged on every ticket
Stop sorting email by hand
Start free →No credit card needed