Features
Everything in the box, on every plan
No feature gates, no enterprise tier. One price per user, and all of this is included from day one.
01
Shared inbox & ticketing →
Statuses, priorities, tags, filters, kanban and live updates on top of your real mailbox.
02
AI reply drafts →
A ready-to-send answer on every ticket, grounded in your content. It even reads attachments.
03
AI chat-bot →
Answers on your website from the FAQ you approved. Form fallback when unsure.
04
Auto-replies →
Routine emails answered instantly, validated by a second AI pass before anything sends.
05
Automations →
Route, tag and triage with plain-language AI conditions. First matching rule wins.
06
Insights map →
Tickets clustered by theme into a visual map, rebuilt weekly. See what customers actually ask.
07
Multilingual →
Detects the language, translates for your team, and replies in the customer's language.
08
Shopify & API →
Orders next to the ticket, and a full REST API on every plan for everything else.
09
SLA policies →
Promise a reply time and let Deskhero hold you to it, counted in business hours.
10
Statistics →
Nine views of how you are doing, from volume and response times to SLA, team and AI share.
11
Public FAQ portal →
A hosted help center built from your approved answers - embed it on your own site, in any language.
Try everything, free for 30 days
Start free →From $9.95 per user per month · no credit card needed