Features / Multilingual
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Deskhero detects the customer's language, translates the ticket for your team, and translates your reply back to the customer's language. Your agents just write.
Detected automatically
Every incoming ticket gets a detected language your automation rules can act on. Route German tickets to your German speaker.
Translate both ways
Read any ticket in your language, write the answer in yours, and send it in theirs. One click translates your draft before it sends.
A UI your team knows
The Deskhero interface itself ships in 14 languages, so every agent works in the language they think in.
automatic language detectionone-click translationreply in the customer's languageroute & automate on languageUI in 14 languages
Answer everyone in their language
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