Features / Shopify & API
The order, right next to the question
Connect Shopify and every ticket shows the customer's orders, fulfillment and tracking in the sidebar. And for everything else, there's a full REST API on every plan.
Context without tab-hopping
Orders, fulfillment status and tracking links appear automatically, matched on the requester's email. Read-only by design.
AI knows the order too
Reply drafts can reference the customer's actual order and delivery status, so "where is my package?" gets a real answer, not a template.
Build the rest yourself
The full REST API covers tickets, replies, users and your knowledge base, with a .NET SDK ready to go. Included on every plan, no enterprise gate.
orders in the ticket sidebarread-only Shopify scopesREST API on every plan.NET SDKpersonal API tokens
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