Features / Statistics
Nine views of how you are doing
Volume and trends, response times, SLA, team performance, AI share, channels and topics. Every KPI compares against the previous period, and nothing needs exporting to a spreadsheet first.
Pick a window, get an answer
Today, this week, the last 4 or 12 weeks, the last 12 months, or a custom range. Every number carries its change against the previous equivalent period.
Live states and verdicts, kept apart
The SLA tab shows what is breached, due soon or paused right now, and separately how much was met on time over the period. An open, breached ticket has no verdict yet, so the two are never blended.
Everyone can see it
Per-group and per-user tables with Deskhero AI shown as its own row, open to every user in the workspace rather than owners and admins only. Export the active tab to Excel whenever you need it.
on every plannine tabsopen to every userprevious-period comparisonper-group & per-user tablesexcel exportweekly topic clustering
See how your support is really doing
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