What Is Customer Support? Automate and Scale With AI-Driven Helpdesk Solutions
What is customer support? Every shop, company, or business must have customers; they simply cannot do without them. In order to keep the wheels of the economy turning, all customers need to be satisfied.
Every company has dedicated employees who must serve these customers. Over time, this can slip into a routine, and parts of the job become monotonous. This is the ideal opportunity to ease that work and utilize modern artificial intelligence tools.
How to automate customer support
How to do it? Of course, you can write your own agent, connect email to an application that supports automated responses, but nothing can compare to using an entire platform designed specifically for customer support from the very beginning.
Unlike simple email replies, FB messenger, or other communication channels, a good support platform offers better support options in the form of ticket assignments to individual agents, offering likely responses, or even constructing complete answers using AI.
On top of that, you gain labels for easy categorization and retrieval whenever needed.
What is saas customer support
SaaS means Software as a Service, and simply put, it is a way to reward developers for their efforts and for continuously developing the application. You pay a monthly or annual subscription for access to the system, where you can better manage your communication channels and get the right answers to your users.
Shopify customer support
We have prepared something special for Shopify platform customers - anyone on the Shopify platform will be able to choose Deskhero for their customer support directly from the marketplace, thus avoiding more complicated configurations.
Everyone will be able to set up and start their Shopify customer support with just a few clicks. The setup will be even easier.
What are the key benefits?
- Speed of setup
- Helpdesk support operational in minutes
- Intuitive interface
- Advanced method of learning and training AI models
- Unprecedented performance of your team