Organize your articles for easy navigation and searching
The categorization feature of the knowledge base allows you to organize and structure your articles for easy navigation and searching. You can create categories and subcategories to drill down into specific topics, making it easier for your team and customers to find the information they need.
With the ability to create a parent/child relationship between categories, you can ensure that your knowledge base is well structured and organized. This helps to increase the overall efficiency and productivity of your team, and makes it easier for your customers to find the information they are looking for.
Select what to publish
Select which categories to prioritize on the publicly accessible help center, displaying only KB articles set to public access while keeping others private for your team.