This guide will walk you through the process of creating a custom lists, and use it as source on a ticket through a custom field.
Step 1:
Navigate to the lists feature and click on ‘Add List’.
![](https://www.deskhero.com/wp-content/uploads/2024/02/custom_lists_and_fields_this_guide_will_walk_you_through_the_process_of_creating_a_custom.webp)
Step 2:
Name your list. In this example, we’ll call it ‘Continents’.
![](https://www.deskhero.com/wp-content/uploads/2024/02/custom_lists_and_fields_step_2_name_your_list_in_this_example_well_call_it_cont.webp)
Step 3:
Assign ownership to one of your groups. (can be changed later)
![](https://www.deskhero.com/wp-content/uploads/2024/02/custom_lists_and_fields_step_3_assign_ownership_to_one_of_your_groups_can_be_changed.webp)
Step 4:
Next, add fields to your list.
![](https://www.deskhero.com/wp-content/uploads/2024/02/custom_lists_and_fields_step_4_next_add_fields_to_your_list.webp)
Step 5:
Lets reuse the existing ‘Name’ field
![](https://www.deskhero.com/wp-content/uploads/2024/02/custom_lists_and_fields_step_5_lets_reuse_the_name_field.webp)
And for the purpose of this example, we’ll create a second field called ‘Population in Millions’.
![](https://www.deskhero.com/wp-content/uploads/2024/02/custom_lists_and_fields_and_for_the_purpose_of_this_example_well_create_a_second_field.webp)
Step 6:
Finalize by click “Create list”
![](https://www.deskhero.com/wp-content/uploads/2024/02/custom_lists_and_fields_step_6_finalize_by_click_create_list.webp)
Step 7
Once your list is created, you can add entries to it.
![](https://www.deskhero.com/wp-content/uploads/2024/02/custom_lists_and_fields_step_7_once_your_list_is_created_you_can_add_entries_to_it.webp)
Step 8:
Now that we have a list with a few continents, we can use this list in tickets.
Go to Tickets, and Create ticket
![](https://www.deskhero.com/wp-content/uploads/2024/02/custom_lists_and_fields_step_8_now_that_we_have_a_list_with_a_few_continents_we_can.webp)
Step 9:
Click “Add field” on the ticket
![](https://www.deskhero.com/wp-content/uploads/2024/02/custom_lists_and_fields_step_9_click_add_field_on_the_ticket.webp)
Step 10:
Since we don’t have a field connected to our list yet, Click “Create field” and chose “Selection” as data type.
Lets give it the name “Continent”, and chose our newly created list as option source.
![](https://www.deskhero.com/wp-content/uploads/2024/02/custom_lists_and_fields_step_10_since_we_dont_have_a_field_connected_to_our_list_yet.webp)
Step 11:
That’s it. The field is ready to be used on this and all other tickets.
![](https://www.deskhero.com/wp-content/uploads/2024/02/custom_lists_and_fields_step_11_thats_it_the_field_is_ready_to_be_used_on_this_and.webp)
Heading back to the list of tickets now allows us to easily filter tickets using the field. The field is automatically showing up as a filter.
![](https://www.deskhero.com/wp-content/uploads/2024/02/custom_lists_and_fields_step_12_heading_back_to_the_list_of_tickets_now_allows_us_to.webp)