This guide will walk you through the process of using the built-in translation feature to work on tickets in any language.
Step 1:
To start, click on the ‘Translate’ button located at the top of the screen.
![](https://www.deskhero.com/wp-content/uploads/2024/02/work_in_any_language_using_instant_translations_this_guide_will_walk_you_through_the_process_of_using_the_built_in.webp)
Step 2:
Next, select your desired destination language from the dropdown menu and click ‘Translate’.
![](https://www.deskhero.com/wp-content/uploads/2024/02/work_in_any_language_using_instant_translations_step_2_next_select_your_desired_destination_language_from_the.webp)
![](https://www.deskhero.com/wp-content/uploads/2024/02/work_in_any_language_using_instant_translations_.webp)
Step 3:
The system will then translate both the ticket, any conversation messages and the suggested reply.
You can now edit this reply in your own language.
![](https://www.deskhero.com/wp-content/uploads/2024/02/work_in_any_language_using_instant_translations_step_3_the_system_will_then_translate_both_the_ticket_any_conversation.webp)
Step 4:
Once you have finished editing your reply, you can switch back to the original language by clicking on the ‘Translate’ button again.
![](https://www.deskhero.com/wp-content/uploads/2024/02/work_in_any_language_using_instant_translations_step_4_once_you_have_finished_editing_your_reply_you_can_switch.webp)
Step 5:
Finally, you can send off your response just as you normally do.
![](https://www.deskhero.com/wp-content/uploads/2024/02/work_in_any_language_using_instant_translations_3.webp)