This guide will walk you through the process of using the built-in translation feature to work on tickets in any language.
To start, click on the ‘Translate’ button located at the top of the screen.
Next, select your desired destination language from the dropdown menu and click ‘Translate’.
The system will then translate both the ticket, any conversation messages and the suggested reply.
You can now edit this reply in your own language.
Once you have finished editing your reply, you can switch back to the original language by clicking on the ‘Translate’ button again.
Finally, you can send off your response just as you normally do.