TechEd Academy, a leading provider of online tech courses, was facing challenges in managing their helpdesk services. With a growing number of students facing technical issues, they needed a solution that could provide quick and accurate responses. They turned to Deskhero for help.
Using Deskhero's ticket management system, TechEd Academy was able to effectively track and resolve technical issues. The custom email domains and user groups features allowed them to efficiently categorize and assign tickets to the appropriate team members.
The advanced AI capabilities of Deskhero played a crucial role in enhancing their helpdesk services. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like manuals and guides, and scraped website data, Deskhero was able to suggest relevant solutions to the team, speeding up the resolution process.
Deskhero's REST API was also beneficial for TechEd Academy. It allowed them to integrate Deskhero with their existing systems, providing a seamless experience for both the support team and students.
Overall, Deskhero's advanced AI capabilities and comprehensive features helped TechEd Academy transform their helpdesk services, resulting in improved student satisfaction and reduced resolution time.
How does Deskhero's AI capabilities speed up the resolution process?
Deskhero's AI capabilities use OpenAI Embeddings from various sources to find relevant content. This content is then used to suggest solutions to the support team, significantly speeding up the resolution process.
How does Deskhero's REST API benefit TechEd Academy?
Deskhero's REST API allows TechEd Academy to integrate Deskhero with their existing systems, providing a seamless experience for both the support team and students.
How does Deskhero help in tracking and resolving technical issues?
Deskhero's ticket management system, custom email domains, and user groups features allow TechEd Academy to efficiently track, categorize, and assign tickets to the appropriate team members, ensuring timely resolution of issues.
* This article provides an example of how a fictive company in the Academia/Universities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.