ScholarlyInk has a vast amount of information in various formats - Word documents, PowerPoint presentations, PDF files, and web pages. Managing this information and making it easily accessible was a challenge. Deskhero's ability to generate knowledge base articles from these different file types and scrape website data provided an efficient solution.
The advanced AI capabilities of Deskhero enabled ScholarlyInk to keep their knowledge base updated and relevant. By leveraging OpenAI Embeddings from uploaded files like policies, manuals, presentations, and scraped website data, Deskhero could find relevant content and update the knowledge base automatically.
Deskhero's AI also enhanced the searchability of ScholarlyInk's knowledge base. By using OpenAI Embeddings, the platform could generate more accurate search results, making it easier for both the support team and customers to find the information they need.
ScholarlyInk also used Deskhero's custom fields and structured data lists features to organize their knowledge base, further improving its usability.
By leveraging Deskhero's AI capabilities, ScholarlyInk was able to maintain a comprehensive, up-to-date, and easily searchable knowledge base, significantly improving their customer support efficiency and enabling effective customer self-service.
How does Deskhero's AI capabilities help in managing a knowledge base?
Deskhero's AI capabilities leverage OpenAI Embeddings from uploaded files and scraped website data to find relevant content and update the knowledge base automatically. It also enhances the searchability of the knowledge base, making it easier to find the required information.
Can Deskhero handle different file types?
Yes, Deskhero can generate knowledge base articles from various file types like Word documents, PowerPoint presentations, and PDF files. It can also scrape data from web pages.
Can Deskhero help in organizing the knowledge base?
Absolutely. Deskhero provides features like custom fields and structured data lists that can help you organize your knowledge base effectively.
* This article provides an example of how a fictive company in the Academic journal publishing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.