Academic Journal Hub receives a high volume of queries from researchers, students, and academicians about journal submissions, access to articles, and subscription issues. To manage these efficiently, they use Deskhero's ticket management feature. The AI capabilities of Deskhero help in categorizing and prioritizing these tickets based on urgency and relevance, ensuring timely resolution.
The AI also leverages OpenAI Embeddings from previous tickets and knowledge base articles to suggest replies to common queries. This drastically reduces the time taken to respond to repeated questions, freeing up the support team to handle more complex issues.
Deskhero's AI also enhances the search functionality on Academic Journal Hub's platform. It uses OpenAI Embeddings from uploaded files like policies, manuals, presentations, and scraped website data to provide comprehensive and relevant search results to users.
Academic Journal Hub also leverages Deskhero's REST API to integrate the platform with their existing systems. This seamless integration ensures that all customer interactions are tracked and managed effectively.
With Deskhero, Academic Journal Hub has been able to improve their customer support efficiency and user satisfaction significantly.
How does Deskhero's AI help in managing tickets?
Deskhero's AI uses OpenAI Embeddings to categorize and prioritize tickets based on urgency and relevance. It also suggests replies to common queries, reducing the time taken to respond.
How does Deskhero's AI enhance search functionality?
The AI uses OpenAI Embeddings from uploaded files and scraped website data to provide comprehensive and relevant search results to users.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows for seamless integration with existing systems.
* This article provides an example of how a fictive company in the Academic Journals industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.