SecureEntry has an extensive knowledge base, including a variety of articles, manuals, and policies. Using Deskhero's AI capabilities, the company can automatically generate knowledge base articles from these resources. This not only saves time but also ensures that all pertinent information is readily available to both the support team and customers.
Furthermore, SecureEntry leverages Deskhero's AI to efficiently manage tickets. The system uses OpenAI Embeddings from previous tickets to suggest relevant content and responses. This significantly decreases the time spent on each ticket, enabling the support team to address more queries in a shorter amount of time.
Deskhero's AI also enhances the search functionality. By utilizing OpenAI Embeddings from the knowledge base, uploaded files, and scraped website data, the platform can deliver more precise and relevant search results. This enables SecureEntry's customers to locate the information they need swiftly and effortlessly.
In addition, SecureEntry uses Deskhero's REST API to integrate the platform with their existing infrastructure. This allows the company to automate various processes, further enhancing efficiency and minimizing manual tasks.
Overall, Deskhero's advanced AI capabilities have empowered SecureEntry to offer superior customer service, improve operational efficiency, and increase customer satisfaction.
How does Deskhero's AI improve ticket management?
Deskhero's AI uses OpenAI Embeddings from previous tickets to suggest relevant content and responses. This helps to reduce the time spent on each ticket, enabling the support team to address more queries in a shorter amount of time.
How does Deskhero's AI enhance the search functionality?
By utilizing OpenAI Embeddings from the knowledge base, uploaded files, and scraped website data, Deskhero's AI can deliver more precise and relevant search results. This enables customers to locate the information they need swiftly and effortlessly.
Can Deskhero be integrated with existing infrastructure?
Yes, Deskhero provides a REST API that allows it to be integrated with existing infrastructure. This can help automate various processes, enhancing efficiency and minimizing manual tasks.
* This article provides an example of how a fictive company in the Access control services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
