GateGuard uses Deskhero's AI capabilities to provide quick and accurate responses to customer queries. The AI system analyzes previous tickets and knowledge base articles to suggest replies, reducing the time taken to respond to tickets.
The company also uses Deskhero's website scraping feature to keep their knowledge base updated. The AI system scans GateGuard's website for any new information and automatically adds it to the knowledge base.
GateGuard leverages Deskhero's comprehensive search bar to find relevant content quickly. The AI-enhanced search function uses OpenAI embeddings to deliver the most relevant results, improving the efficiency of the support team.
Thanks to Deskhero's REST API, GateGuard has been able to integrate the platform with their existing systems, leading to improved workflow and productivity within the customer support team.
In summary, Deskhero's advanced AI capabilities have allowed GateGuard to offer high-quality, efficient customer support, leading to higher customer satisfaction and retention.
How does Deskhero's AI system provide quick and accurate responses?
Deskhero's AI system analyzes previous tickets and knowledge base articles to suggest replies, reducing the time taken to respond to tickets.
How does Deskhero's website scraping feature keep the knowledge base updated?
Deskhero's website scraping feature scans your website for any new information and automatically adds it to the knowledge base.
How does Deskhero's AI-enhanced search function deliver the most relevant results?
Deskhero's AI-enhanced search function uses OpenAI embeddings to deliver the most relevant results, improving the efficiency of the support team.
* This article provides an example of how a fictive company in the Access Control Solutions industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
