HealthGuard Reinsurance, a leading provider in the Accident & Health Reinsurance sector, was facing challenges with managing high volumes of customer queries and complaints. The company turned to Deskhero to leverage its advanced AI capabilities to streamline their customer support and helpdesk services.
Deskhero's AI capabilities were used to analyze previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This analysis helped in generating OpenAI Embeddings, which were then used to find relevant content for customer queries.
The relevant content was then sent through OpenAI's ChatGPT to generate suggested replies. This not only improved the speed of response but also ensured that the responses were accurate and relevant to the customer's query.
Additionally, HealthGuard Reinsurance used Deskhero's comprehensive search bar enhanced by AI capabilities. This allowed the customer support team to quickly find relevant information from the vast amount of data available, thereby improving their efficiency.
Overall, the use of Deskhero's AI capabilities has significantly improved the efficiency and effectiveness of HealthGuard Reinsurance's customer support and helpdesk services.
How does Deskhero's AI capabilities improve the speed of response?
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, and other relevant data to generate suggested replies. This reduces the time taken to draft a response, thereby improving the speed of response.
How does Deskhero ensure the accuracy of the generated replies?
The replies are generated based on the analysis of relevant data, ensuring that they are accurate and relevant to the customer's query.
How does Deskhero's AI-enhanced search bar improve efficiency?
The AI-enhanced search bar allows the customer support team to quickly find relevant information from the vast amount of data available, thereby improving their efficiency.
* This article provides an example of how a fictive company in the Accident & Health Reinsurance industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.