TaxMaster Inc. deals with a wide range of client queries every day, from simple tax filing questions to complex tax planning scenarios. To manage these effectively, they use Deskhero's ticket management system. But the real transformation came when they started using the platform's advanced AI capabilities.
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like tax guides and policy documents to suggest responses to incoming tickets. This has significantly reduced the time taken to respond to client queries, improving client satisfaction.
Moreover, Deskhero's AI also enhances the search results within the platform. When the support team needs to find specific tax-related information to assist a client, the AI delivers the most relevant results, saving valuable time and ensuring accurate responses.
TaxMaster Inc. also benefits from Deskhero's custom fields feature, which allows them to categorize tickets based on their unique business needs. With the AI's ability to suggest responses, this has greatly improved the efficiency of their client support.
By leveraging Deskhero's advanced AI capabilities, TaxMaster Inc. has been able to provide faster, more accurate client support, leading to higher client satisfaction and increased business growth.
How does Deskhero's AI help in responding to client queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest responses to incoming tickets. This helps in providing faster and more accurate responses to client queries.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to deliver the most relevant search results. It considers content from previous tickets, knowledge base articles, and uploaded files to improve the accuracy of the search results.
Can Deskhero's AI handle complex tax-related queries?
Yes, Deskhero's AI is designed to handle complex queries. It uses a vast amount of data from previous tickets, knowledge base articles, and uploaded files to generate accurate and detailed responses.
* This article provides an example of how a fictive company in the Accountants industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.