TaxSolutions was facing challenges in managing a high volume of customer queries and complaints. They needed a solution that could handle these efficiently while maintaining high customer satisfaction levels. With Deskhero, they were able to implement a comprehensive ticket management system that streamlined their support process.
Deskhero's advanced AI capabilities played a crucial role in enhancing TaxSolutions' support services. The AI leveraged OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations and scraped website data to find relevant content. This content was then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the response time.
With Deskhero's AI, TaxSolutions was able to automate a significant portion of their support services. The AI was able to handle common queries and complaints, freeing up their support staff to focus on more complex issues. This led to a significant improvement in their overall support efficiency.
Deskhero's AI also enhanced the search results on TaxSolutions' knowledge base. By leveraging the AI's understanding of the content, the search results became more relevant and accurate. This made it easier for customers to find the information they needed, reducing the need for them to contact the support team.
Overall, Deskhero's advanced AI capabilities have transformed TaxSolutions' customer support services. They have been able to handle a higher volume of queries and complaints more efficiently, leading to higher customer satisfaction levels.
How does Deskhero's AI improve the response time?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and other resources. It then generates suggested replies, significantly reducing the time it takes to respond to customer queries.
Can Deskhero's AI handle complex customer queries?
While Deskhero's AI is capable of handling common queries and complaints, more complex issues are forwarded to the support staff. This allows the staff to focus on these issues, improving the overall efficiency of the support services.
How does Deskhero's AI enhance the search results on the knowledge base?
Deskhero's AI leverages its understanding of the content to make the search results on the knowledge base more relevant and accurate. This makes it easier for customers to find the information they need.
* This article provides an example of how a fictive company in the Accounting and Auditing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.