AccountHero receives hundreds of customer queries daily, ranging from simple questions about their services to complex accounting inquiries. By integrating Deskhero, they are able to manage these tickets more efficiently. The AI capabilities of Deskhero use OpenAI Embeddings from previous tickets and knowledge base articles to suggest replies, significantly reducing the time spent on each ticket.
With Deskhero's custom fields and structured data lists, AccountHero can categorize and prioritize tickets based on their urgency and complexity. This helps them to manage their workload better and ensure that all customers receive timely responses.
The AI-powered search bar in Deskhero enhances the search results by leveraging the same OpenAI Embeddings. This allows AccountHero's support team to quickly find relevant information from their knowledge base, uploaded files like policies or manuals, and even scraped website data.
Deskhero's AI capabilities also extend to generating knowledge base articles from Word, PowerPoint, and PDF files. This feature is particularly useful for AccountHero as they frequently update their policies and procedures. Instead of manually creating new articles, they can simply upload the updated files and let Deskhero do the rest.
Finally, AccountHero uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration ensures that all customer data is synchronized across different platforms, improving the efficiency of their operations.
How does Deskhero's AI help in managing tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets and knowledge base articles to suggest replies. This significantly reduces the time spent on each ticket and improves the quality of responses.
Can Deskhero generate knowledge base articles from uploaded files?
Yes, Deskhero can generate knowledge base articles from Word, PowerPoint, and PDF files. This feature saves time and ensures that your knowledge base is always up-to-date.
Is it possible to integrate Deskhero with other systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems. This ensures that all customer data is synchronized across different platforms.
* This article provides an example of how a fictive company in the Accounting & Bookkeeping Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
