TimberTech Precision receives numerous customer queries daily regarding their timber cutting services. With Deskhero's AI capabilities, the company can quickly generate suggested replies based on previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This has significantly reduced the time spent by customer service reps on each ticket, improving overall productivity.
Deskhero's AI also enhances the search results within the platform, making it easier for the customer service team to find relevant information quickly. This feature has been particularly useful when dealing with complex or technical queries that require detailed responses.
The ability to scrape website data has allowed TimberTech Precision to keep its knowledge base up-to-date with the latest industry trends and practices. This ensures that the customer service reps are always equipped with the most recent and relevant information.
Deskhero's custom fields and structured data lists have also been instrumental in organizing and managing customer queries. The company can categorize tickets based on various parameters, making it easier to track and resolve them.
Overall, Deskhero's advanced AI capabilities have transformed TimberTech Precision's customer support operations, making them more efficient and effective.
How does Deskhero's AI generate suggested replies?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. These embeddings are used to find relevant content, which is sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero enhance search results?
Deskhero uses advanced AI to analyze the content of tickets, knowledge base articles, uploaded files, and scraped website data. This analysis is used to enhance the search results, making it easier to find relevant information.
How does Deskhero help in organizing and managing customer queries?
Deskhero provides features like custom fields and structured data lists that help in categorizing and managing customer queries. This makes it easier to track and resolve tickets.
* This article provides an example of how a fictive company in the Accurate Timber Cutting Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.