LibraTech uses the structured data lists and custom fields features of Deskhero to manage the vast amount of data related to library materials. The custom email domains feature allows them to communicate efficiently with publishers and suppliers.
With the help of Deskhero's tickets management and kanban board features, LibraTech effectively tracks the progress of each acquisition request, from initial order to receipt and cataloguing of materials.
The knowledge base feature of Deskhero is used to store and organize all necessary information about the materials, including details from word, powerpoint, pdf files. This information is further enhanced by the website scraping feature, which pulls relevant data from publishers' websites and other online sources.
Deskhero's comprehensive search bar, powered by advanced AI capabilities, enables LibraTech to quickly find relevant content from previous tickets, knowledge base articles, uploaded files, and scraped website data. This significantly reduces the time spent on searching for information and increases the efficiency of the cataloguing process.
Finally, the REST API of Deskhero allows LibraTech to integrate the platform with their existing library management system, ensuring a seamless workflow.
How does Deskhero's AI capabilities enhance the search process?
Deskhero's AI uses OpenAI Embeddings to find relevant content from various sources like previous tickets, knowledge base articles, uploaded files, and scraped website data. It then uses ChatGPT to generate suggested replies, enhancing search results and making the search process faster and more efficient.
Can Deskhero integrate with our existing library management system?
Yes, Deskhero's REST API allows it to integrate with your existing systems, ensuring a seamless workflow.
How does Deskhero manage communication with publishers and suppliers?
Deskhero's custom email domains feature allows you to communicate efficiently with publishers and suppliers directly from the platform.
* This article provides an example of how a fictive company in the Acquisition and cataloguing of library materials industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
