Divine Outreach Ministries has a vast membership base spread across multiple countries. They needed a robust platform to manage their member queries, prayer requests, and other support needs. With Deskhero, they were able to structure their data lists, create custom fields for specific information, and manage tickets effectively.
The advanced AI capabilities of Deskhero have significantly improved the efficiency of Divine Outreach's helpdesk. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals, the AI can suggest relevant replies to member queries. This has reduced the time taken to respond to tickets and improved member satisfaction.
Divine Outreach also uses the knowledge base feature of Deskhero to create a comprehensive repository of spiritual resources. The AI capabilities of the platform enable them to generate articles from Word, PowerPoint, and PDF files, making it easy to share sermons, teachings, and other resources with their members.
The custom email domains feature allows Divine Outreach to maintain their brand identity in their communication. User groups have also made it easier to manage different teams within the organization, such as the prayer team, the counseling team, and the administrative team.
Finally, the REST API of Deskhero has enabled Divine Outreach to integrate the platform with their existing systems, creating a seamless workflow. The comprehensive search bar makes it easy for members and staff to find the information they need.
How does the AI suggest replies to member queries?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
Can we use our own email domain for communication?
Yes, Deskhero supports custom email domains, allowing you to maintain your brand identity in your communication.
Can we integrate Deskhero with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems.
* This article provides an example of how a fictive company in the Activities of religious organizations industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.