RiskSolve receives numerous customer queries daily, from risk assessment procedures to insurance pricing methodologies. To manage these effectively, they use Deskhero's ticket management system. The system categorizes and prioritizes tickets, ensuring that each query is addressed by the appropriate team in a timely manner.
Deskhero's AI capabilities allow RiskSolve to provide quick and consistent responses to common queries. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This not only improves the response time but also ensures that customers receive accurate and consistent information.
The AI also enhances RiskSolve's search functionality. When a query is raised, the AI scans through the company's resources to find relevant content. This feature has significantly reduced the time spent by customer support agents on research, allowing them to focus more on resolving complex issues.
RiskSolve uses Deskhero's website scraping feature to keep their knowledge base updated with the latest industry trends and regulations. The AI scrapes data from specified websites and updates the knowledge base accordingly. This ensures that the customer support team is always equipped with the most current information.
By integrating Deskhero's REST API, RiskSolve has been able to seamlessly incorporate these features into their existing systems. This has resulted in a more efficient helpdesk operation and a better customer experience.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. It identifies patterns and commonalities in these sources to provide accurate and consistent responses.
How does Deskhero's AI enhance the search functionality?
When a query is raised, Deskhero's AI scans through the company's resources to find relevant content. This reduces the time spent by customer support agents on research.
How does Deskhero's website scraping feature work?
Deskhero's AI can be programmed to scrape data from specified websites. It then updates the knowledge base with this information, ensuring that the customer support team always has the most current information.
* This article provides an example of how a fictive company in the Actuarial Services for Insurance Companies and Pension Funds industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.