RiskResolve had a vast amount of information in various formats - policies, manuals, presentations, etc., which were difficult for customers to navigate and find relevant information. The company was also struggling with managing and responding to customer queries in a timely manner.
Deskhero's advanced AI capabilities came as a solution to these challenges. By leveraging OpenAI Embeddings from the company's various resources, Deskhero was able to generate a comprehensive and easy-to-navigate knowledge base. It also used the same technology to enhance the search results, making it easier for customers to find the information they need.
Deskhero's AI also improved RiskResolve's customer support. It suggested relevant replies to customer queries based on the knowledge base articles, previous tickets, and other resources. This not only improved the quality of responses but also reduced the response time.
The platform's ticket management, custom fields, and user groups further streamlined the process of handling customer queries. It allowed for efficient categorization, assignment, and tracking of customer issues.
By leveraging Deskhero's AI capabilities, RiskResolve has significantly improved its customer support and knowledge base, leading to higher customer satisfaction and efficiency.
How has Deskhero improved RiskResolve's knowledge base?
Deskhero's AI capabilities have been used to generate a comprehensive and easy-to-navigate knowledge base. It uses OpenAI Embeddings from various resources to organize the information and enhance the search results.
How does Deskhero improve the quality of responses to customer queries?
Deskhero suggests relevant replies to customer queries based on the knowledge base articles, previous tickets, and other resources. This improves the quality of responses and reduces the response time.
How does Deskhero help in handling customer queries at RiskResolve?
Deskhero's ticket management, custom fields, and user groups allow for efficient categorization, assignment, and tracking of customer issues, streamlining the process of handling customer queries.
* This article provides an example of how a fictive company in the Actuarial services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
