Sobriety Solutions uses the AI capabilities of Deskhero to manage their vast knowledge base of treatment plans, therapies, and patient information. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies/manuals/presentation to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, enhancing the efficiency and accuracy of their customer support.
The custom fields feature of Deskhero allows Sobriety Solutions to categorize and manage their client data effectively. This structured data helps the AI to provide personalized and accurate responses to the clients based on their specific needs and treatment plans.
Deskhero's comprehensive search bar powered by AI helps Sobriety Solutions to quickly find relevant information from their vast database. This feature significantly reduces the time spent on searching for information, allowing the staff to focus more on providing care to the clients.
The ticket management system of Deskhero, combined with its AI capabilities, enables Sobriety Solutions to efficiently handle client queries and issues. The AI suggests replies based on the context of the ticket, helping the staff to provide quick and accurate responses.
Finally, the REST API of Deskhero allows Sobriety Solutions to integrate their existing systems with Deskhero. This seamless integration further enhances the efficiency of their operations and customer support.
How does Deskhero's AI improve the efficiency of customer support?
Deskhero's AI improves the efficiency of customer support by suggesting replies based on the context of the tickets and the information available in the knowledge base. This feature significantly reduces the time spent on crafting responses, allowing the staff to handle more tickets in less time.
How does the custom fields feature of Deskhero help in managing client data?
The custom fields feature of Deskhero allows you to categorize and manage your client data effectively. You can create custom fields based on your specific needs, making it easier to find and manage client data.
Can Deskhero be integrated with our existing systems?
Yes, Deskhero can be integrated with your existing systems using its REST API. This seamless integration allows you to leverage the features of Deskhero without disrupting your existing workflows.
* This article provides an example of how a fictive company in the Addiction Treatment Centers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.