Healing Horizons uses Deskhero's structured data lists and custom fields to organize client information and track their progress. This allows the counselors to easily access relevant information about each client, improving their ability to provide personalized support.
The company also utilizes Deskhero's custom email domains and user groups to manage communication with clients. This ensures that all communications are secure and confidential, which is crucial in the sensitive field of addiction counseling.
Deskhero's ticket management and kanban board features have streamlined Healing Horizons' workflow. The support team can easily track and prioritize tasks, resulting in faster response times and higher client satisfaction.
Using Deskhero's knowledge base, Healing Horizons has created a comprehensive library of resources for their clients. The platform's AI capabilities automatically generate articles from word, powerpoint, pdf files, and scraped website data, saving the team significant time and effort.
Finally, Deskhero's advanced AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. The embeddings are used to find relevant content which is sent through OpenAIs ChatGPT to generate suggested replies and enhancing search results. This has significantly improved the efficiency of Healing Horizons' support team, allowing them to provide more effective support to their clients.
How does Deskhero improve the efficiency of Healing Horizons' support team?
Deskhero improves the efficiency of Healing Horizons' support team by streamlining their workflow, organizing client information, and automating the creation of knowledge base articles. The platform's advanced AI capabilities also generate suggested replies and enhance search results, further improving the team's efficiency.
How does Deskhero ensure the confidentiality of communications?
Deskhero ensures the confidentiality of communications by using custom email domains and user groups. This ensures that all communications are secure and can only be accessed by authorized individuals.
How does Deskhero's AI capabilities enhance Healing Horizons' knowledge base?
Deskhero's AI capabilities enhance Healing Horizons' knowledge base by automatically generating articles from word, powerpoint, pdf files, and scraped website data. This saves the team significant time and effort, and ensures that the knowledge base is always up-to-date with the latest information.
* This article provides an example of how a fictive company in the Addictions counseling industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.