HouseServe deals with a high volume of customer support tickets daily. They needed a solution that could help them manage these tickets efficiently and provide timely responses. They chose Deskhero for its advanced AI capabilities and comprehensive ticket management system.
Using Deskhero, HouseServe was able to structure their data lists and create custom fields for their unique needs. The platform's user groups feature allowed them to assign specific roles and responsibilities to their team members, ensuring that tickets are handled by the right person.
Deskhero's advanced AI capabilities were a game-changer for HouseServe. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, Deskhero was able to find relevant content and generate suggested replies. This significantly reduced the time spent on each ticket and improved the quality of their responses.
HouseServe also utilized Deskhero's Kanban board to visualize their ticket workflow. This helped them track the progress of each ticket and identify any bottlenecks in their process.
Overall, HouseServe found that Deskhero's AI capabilities greatly improved their ticket management and customer support. They were able to handle more tickets in less time, while still providing high-quality responses.
How does Deskhero's AI improve ticket management?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content and generate suggested replies. This reduces the time spent on each ticket and improves the quality of responses.
What is the benefit of Deskhero's Kanban board?
The Kanban board allows you to visualize your ticket workflow. This helps you track the progress of each ticket and identify any bottlenecks in your process.
Can Deskhero handle a high volume of customer support tickets?
Yes, Deskhero is designed to efficiently manage a high volume of customer support tickets. It organizes and prioritizes tickets, ensuring they are handled by the right person in a timely manner.
* This article provides an example of how a fictive company in the Administration of Housing Programs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
