Pinnacle High Schools receives numerous requests for assistance from students, parents, and staff. These requests range from technical issues with the online learning platform to questions about school policies. Managing these requests was a challenge until they implemented Deskhero.
With Deskhero's tickets management and kanban board, Pinnacle has been able to organize and track requests efficiently. This has improved their service delivery and reduced the time taken to resolve issues.
The platform's AI capabilities have been particularly beneficial. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data, Deskhero is able to suggest replies to requests. This has reduced the time spent by helpdesk staff in crafting responses, allowing them to handle more requests.
Deskhero's AI also enhances search results, making it easier for the helpdesk team to find relevant information when handling complex requests. This has not only improved the quality of service but also increased the team's efficiency.
Overall, Deskhero has transformed Pinnacle's helpdesk services. They are now able to provide timely and high-quality assistance to their community.
How has Deskhero improved Pinnacle's helpdesk services?
Deskhero has improved Pinnacle's helpdesk services by organizing and tracking requests efficiently, suggesting replies to requests, and enhancing search results.
How does Deskhero's AI suggest replies to requests?
Deskhero's AI suggests replies to requests by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data.
What benefits has Pinnacle experienced from using Deskhero?
Pinnacle has experienced improved service delivery, increased efficiency, and enhanced quality of service since implementing Deskhero.
* This article provides an example of how a fictive company in the Administration of Secondary Education industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
