HeadquartersHelp uses Deskhero's user groups feature to segment their customers based on various criteria. This helps them to provide personalized and targeted support to each group.
The kanban board feature of Deskhero allows HeadquartersHelp to visualize their workflow and monitor the progress of each ticket. This leads to improved productivity and better management of resources.
By leveraging Deskhero's advanced AI capabilities, HeadquartersHelp can generate suggested replies from previous tickets, knowledge base articles, and uploaded files. This significantly reduces the response time and increases the accuracy of the replies.
Deskhero's website scraping feature enables HeadquartersHelp to gather relevant information from various sources. This information is then used to enrich their knowledge base and enhance their support services.
Lastly, HeadquartersHelp uses Deskhero's REST API to integrate the platform with their existing systems. This ensures a seamless transition and continuous service delivery.
How does Deskhero's AI capabilities improve HeadquartersHelp's helpdesk services?
Deskhero's AI capabilities allow HeadquartersHelp to generate suggested replies from previous tickets, knowledge base articles, and uploaded files. This significantly reduces the response time and increases the accuracy of the replies.
How does Deskhero's kanban board feature benefit HeadquartersHelp?
The kanban board feature of Deskhero allows HeadquartersHelp to visualize their workflow and monitor the progress of each ticket. This leads to improved productivity and better management of resources.
How does HeadquartersHelp use Deskhero's website scraping feature?
Deskhero's website scraping feature enables HeadquartersHelp to gather relevant information from various sources. This information is then used to enrich their knowledge base and enhance their support services.
* This article provides an example of how a fictive company in the Administrative support activities for corporate headquarters industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
